Frequently Asked Questions About Your Data
No. Your wallet credentials are processed through external payment gateways certified for security. We store only a transaction reference and confirmation, never your actual account login details or authentication tokens. Your payment information stays encrypted and separate from your gaming profile.
Yes. Open your account dashboard and visit Settings > Privacy, or contact our support team via live chat or email. Submit a data-access request and we'll send you a full export of your stored information within five business days, including your profile, gameplay history, and all transactions.
Personal details are deleted within 90 days of account closure. Transaction records are retained for compliance where local law permits — typically three to seven years for regulatory purposes. You can request permanent deletion sooner; contact support to discuss your options.
We do not sell or share your email address, gameplay data, or betting history with advertisers, data brokers, or marketing partners. We share data only with payment processors and fraud-prevention services to keep your account safe, and with legal authorities when required by law.
Your session remains active for 15 minutes. When you reconnect to your same account, your game state is restored and any pending bets are resolved. Your device ID and IP address are logged for security; unusual login locations trigger a verification email to your registered address.
Go to Settings > Account Details in your lobby dashboard. You can update your email, phone, and address immediately. For sensitive changes like date of birth or full name, we may require identity verification via a support request to prevent fraud.
Yes. Contact our support team via live chat, email, or phone to request permanent account deletion. We'll close your account and delete personal information within 90 days. Transaction records for compliance purposes where local law permits are retained separately and anonymised.
